xpokari@gmail.com
Whatsapp:+852 51840668
If you wish to customize an existing product (e.g., alter materials or patterns), email us at xpokeari@gmail.com. Our artisans will work with you to create a bespoke piece based on your preferences.
You may choose materials from our inventory, or provide your own ethically sourced materials (non-endangered species only).
Pricing depends on material costs and design complexity.
Contact xpokari@gmail.com for changes or cancellations. Note: Customized items cannot be altered once production begins.
You will receive a confirmation email with your order number and summary after checkout. Track your order status under the "Orders" tab in your account dashboard.
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Custom items: Non-returnable.
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Non-custom items: Contact xpokeari@gmail.com before shipment. Returns are unavailable after delivery unless due to quality issues.
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Carrier Options
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China Post: Offers two services:
Air Mail: 10-15 days
Air + Sea Mail: 10-30 days -
For special requests, email xpokari@gmail.com.
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A tracking number will be sent via email upon shipment. Monitor delivery progress in your account’s "Orders" section.
If your package status shows "delivered" but remains missing, contact your local postal service first. For further assistance, email xpokari@gmail.com.